Jet Airways Business Class review

** London to Delhi, I was really disappointed with the way Jet Airways Premiere product has been run down. While ground handling and the Skyteam lounge is just about acceptable, the onboard so called “Premiere” and inflight service is deplorable. The crew do not seem interested in putting in that extra effort to make the flight experience memorable. Onboard the product is scant. The beverage list is thin, the food quality and quantity is limited. Maintenance of the interiors is a joke. I would rather now take a one stop flight to and from Europe than fly non stop on an Indian carrier.  By U Naresh  United Kingdom

** JNB-BOM-HKG-BOM-JNB. Onboard experience in business class is acceptable but could definitely improve. The seats are very good lie flat models laid out in a style similar to that of Virgin Atlantic. Not as comfortable though – a touch too short for a good sleep. Food was tasty enough but not enough choice. Very comfy sleeper suits on overnight flights. Lack of eye shades is annoying. All in all the onboard experience is acceptable. However, it’s on the ground where the product fails miserably. Lounge in JNB was good. The entire airport experience in Mumbai, from security to the horrific business class lounge, is without a doubt the worst airport experience I’ve had anywhere. In HKG, they share a lounge with Air France. 3 Day old newspapers. Enough said. The price on the route was competitive and that’s what made me give it a try. Next time I’m paying the extra bit to travel on any of the three big Gulf carriers. By M Oelschig  South Africa

**  I was a loyal business class passenger, and recommended them to others. Sadly they have lost their charm of late, after my experience having flown LHR-BOM, and also LHR-HKG via BOM, both journeys in Business class. Seats probably the best in the airline industry, but very noticeably the food and beverages have deteriorated considerably. The main meal is limited in choice and presentation has faltered, even drinks have been downgraded, and the frequency of the offer has been drastically reduced. The transfer experience at Mumbai has to be the worst in the world, and although not Jets fault, reflects badly on them. An hour and 20 mins to security check between International flights is well beyond acceptable. By J Athwal  United Kingdom

** LHR-DELHI-LHR. Package holiday but upgraded to business class. They seem to have gone for comfort over everything else. My friends seat did not work and was met with very frosty reception when she complained. No English papers available. Only water or fruit juice offered before take-off. No seatbelt checks before take off. Very poor choice of food and certainly not served with finesse or a smile. No small bottles of water available. On overnight flight very poor “goody bag” – no eye mask. No tea or coffee was offered after lunch or dinner. Toilets running out of toilet paper. Overall there seemed to be very little care for the passengers in business. By V Moffat United Kingdom

** My family and I travelled Doha to Cochin return, Business class both ways. Outbound flight to Cochin, a youngster from economy, was permitted to stow his baggage over my wife’s seat, came into business class, opened the locker, dropping a bag on my wife sitting below. This happened in the presence of inflight staff who did not intervene and stop this passenger. On our return journey, we boarded before economy passengers had occupied their seats, we had many passengers ‘brushing’ past us in the aisle with bulky hand baggage. The finale to this memorable saga, on the return flight we were presented with the standard Menu card. We were seated in the second row from the front of business class and yet, we were told that the fish on the menu had already run out. I will not be travelling Jet in the future.  By Ignatius Francis Qatar

• Related:
•  
• 5 - Poor

4.6

Copa Airlines

1.0

Cyprus Airways

2.9

Air Tahiti Nui Business Class Review